Problem with ticket.updated_by variable

[Liro3000]

Infos:

• Used Zammad version: 6.3.1
• Used Zammad installation type: package
• Operating system: Debian 12
• Browser + version: Firefox 126 and Chrome 125

Expected behavior:

• The Name of the Person who closed the ticket

Actual behavior:

• The Name of the Person who closed the ticket is not shown, only a “-”

Steps to reproduce the behavior:

• create a trigger that triggers when a ticket is closed and then write the person who closed the ticket as a note with variables

The strange thing is that this works without problems on my test system (see picture), but the trigger causes problems on the productive system. The Trigger is the same on both systems

This is the trigger:

This is the Output on my test system:

This is the Output on my productive system:

[fliebe92]

Hi @Liro3000. I’m pretty sure that another trigger etc. is running in between, so the ticket got updated in the background. This leads to having the ticket updated by user with identifier 1. Firstname + lastname of this user is - .

BTW: Just try out ticket.updated_by.fullname variable. No need to do it separately.

[Liro3000]

Hey Thank you!

that’s been my Problem.