When an agent becomes the owner of a ticket, everything works fine.
after a few hours the system changes it to owner nobody
in the history this is what it shows
- 02/26/2020 11:35
- updated Ticket last_owner_update_at ‘2020-02-26 16:26:34 UTC’
- updated Ticket owner of ‘Jesus Alvarado’ until ‘-’
- notification sent to ‘cserrano@gdrsoluciones.com (update: online, email)’
- notification sent to ‘dhidalgo@gdrsoluciones.com (update: online, email)’
- notification sent to ‘dmorales@gdrsoluciones.com (update: online, email)’
- notification sent to ‘drojas@gdrsoluciones.com (update: online, email)’
- notification sent to ‘jalvarado@gdrsoluciones.com (update: online, email)’
- notification sent to ‘lmartinez@gdrsoluciones.com (update: online, email)’