Problem with owners

Technical assistance
1

When an agent becomes the owner of a ticket, everything works fine.
after a few hours the system changes it to owner nobody

in the history this is what it shows

  • 02/26/2020 11:35
  • updated Ticket last_owner_update_at ‘2020-02-26 16:26:34 UTC’
  • updated Ticket owner of ‘Jesus Alvarado’ until ‘-’
  • notification sent to ‘cserrano@gdrsoluciones.com (update: online, email)’
  • notification sent to ‘dhidalgo@gdrsoluciones.com (update: online, email)’
  • notification sent to ‘dmorales@gdrsoluciones.com (update: online, email)’
  • notification sent to ‘drojas@gdrsoluciones.com (update: online, email)’
  • notification sent to ‘jalvarado@gdrsoluciones.com (update: online, email)’
  • notification sent to ‘lmartinez@gdrsoluciones.com (update: online, email)’
2

checking, the system gives me the owner but only for a limited time

how do i eliminate that time?

  • 26/02/2020 12:30
    actualizado Ticket last_owner_update_at de ‘2020-02-26 18:30:25 UTC’ hasta ‘2020-02-26 18:30:56 UTC’
    updated Ticket owner from ‘Diego Hidalgo’ to ‘Cristobal Serrano’
    notification sent to ‘dhidalgo@gdrsoluciones.com(update:online,email)’
3

Please use the issue templates.
They’re here to help you and us - not for removal.

Anyway, you might want to learn more about groups:
https://admin-docs.zammad.org/en/latest/manage/groups.html

4

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