Problem with mobile usage

Technical assistance
1

Hello together,

I have made the update to version 6.0.0 yesterday. Now I have the problem on the cell phone that I have

  • see the tickets, but I can’t answer any tickets. When I go to reply, then just nothing happens.
  • also I keep getting the message “The connection to the server has been lost”.

What is the best thing I can do? I’m not a big Linux or so expert, but more of a user :slight_smile: So gladly with the appropriate commands or so

Thank you

Hallo Zusammen,

ich habe gestern das Update auf die Version 6.0.0 durchgeführt. Nun habe ich auf dem Mobiltelefon das Problem, dass ich

  • die Tickets zwar sehe, aber keine Tickets beantworten kann. Wenn ich auf Antworten gehe, dann passiert einfach nichts.
  • auch erhalte ich immer wieder die Meldung “Die Verbindung zum Server wurde verloren”

Was kann ich da am Besten tun? Ich bin kein großer Linux oder so Experte, sondern eher der Anwender :slight_smile: Also gerne mit den entsprechenden Befehlen oder so

Danke Euch

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2

Welcome to the community.

Zammad 6.0 requires vHost updates.
You can find these in the release notes:

Please always read release notes before updating, as dependency changes or breaking changes might cause issues after migrating.

Also, as discussed on this board already, please ensure that your FQDN and HTTP Type of Zammad do match what you’re calling in your browser. This is mandatory.
(Base — Zammad Admin Documentation documentation)

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