- Used Zammad version: 5.2.x
- Used Zammad installation type: (source, package, docker-compose, …)
- Operating system: CentOS Stream 8
- data ( Activity, Ticket, Customer, Organization) entered in time accounting
- No Entries
But there are tickets for september that have accounted time?
You may wanna double check that with existing tickets.
If I’d have to guess I’d say your agents didn’t book time.
The function does work flawlessly - at least for me and all our paying customers.