Problem, New article with E-Mail contact


  • Used Zammad version: 3.1
  • Used Zammad installation source: source
  • Operating system: ubuntu 18
  • Browser + version: Safari 12.1.1

Expected behavior:

  • Selection of contacts when creating a new article with e-mail delivery.

Actual behavior:

  • No selecting contacts and no suggestion list.

Steps to reproduce the behavior:

  • Always no suggestion list

Welcome to the community,

let’s start from the beginning (according to my slight rant: Asking for help on community):

  • Are there any errors in your production.log ?
  • Are you using elasticsearch and if so is it up and running?
  • Is the User/E-Mail-Address an existent user in Zammad?

Thank You,

zammad run rake searchindex:rebuild --trace ist the solution!


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