Hello,
Still evaluating Zanmad, one feature that is a must to replace our current ticketing system is the ability to create a 4x4 matrix (impact and urgency).
End User is not allowed to choose Priority, instead when creating a ticket answers two drop-down questions “Impact” and “Urgency” (then the platform according to the matrix establishes the correct priority for the Ticket.
Can you provide some insights on how to accomplish this?
Image for reference: 
Thank you!