Hello,
I have a problem with an Zammad-Trigger:
Infos:
- Used Zammad version: 5.3.1
Zammad-Trigger:
- State is closed
- Action is updated
- From contains example@example.com
- Subject contains “How was your experience?”
Expected behavior:
- If the ticket is already closed, it will not be reopened
Actual behavior:
- Ticket is reopened
Steps to reproduce the behavior:
- Set Trigger, send mail
Thank you!