- Used Zammad version: 5.1.x
- Used Zammad installation type: (package
- Operating system: Ubuntu 20.04
- Browser + version: Chrome 100.0.4896.127 (Offizieller Build) (64-Bit)
- When one of our Agents send a email to a specific email a ticket is created and the Agend is set as the owner of this ticket. This is the normal behaviour. as expected. But in in our case we would like that 5 users, which are also agents can send a ticket via email and only the group is assigned and not the owner.
What do i need to fill in the filter field so that the owner field remains empty. A - or just nothing is not working.