Infos:
Important:
If you are a Zammad Support or hosted customer and experience a technical issue, please refer to: support@zammad.com using your zammad-hostname / or company contract.
- Used Zammad version: 2.6.x
- Used Zammad installation source: (source, package, …) deb
- Operating system: Ubuntu 18.04.1
- Browser + version: Safari latest
From time to time I get a sql-error wich results in a daemon-restart (monit realizes that zammad is not answering fast enough and restart it.)
Does anybody knows something about that and how to fix it?
We don’t use LDAP at the moment.
[2018-11-19T11:35:37.692876 #29529] ERROR -- : PG::TRDeadlockDetected: ERROR: deadlock detected
DETAIL: Process 1008 waits for AccessExclusiveLock on tuple (37,8) of relation 24929 of database 16385; blocked by process 6402.
Process 6402 waits for ShareLock on transaction 3498371; blocked by process 31399.
Process 31399 waits for ShareLock on transaction 3498384; blocked by process 1008.
HINT: See server log for query details.
: SELECT "taskbars".* FROM "taskbars" WHERE "taskbars"."id" = $1 LIMIT $2 FOR UPDATE (ActiveRecord::Deadlocked)
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/connection_adapters/postgresql_adapter.rb:616:in `async_exec'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/connection_adapters/postgresql_adapter.rb:616:in `block (2 levels) in exec_no_cache'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/dependencies/interlock.rb:46:in `block in permit_concurrent_loads'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/concurrency/share_lock.rb:185:in `yield_shares'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/dependencies/interlock.rb:45:in `permit_concurrent_loads'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/connection_adapters/postgresql_adapter.rb:615:in `block in exec_no_cache'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/connection_adapters/abstract_adapter.rb:613:in `block (2 levels) in log'
/opt/zammad/vendor/ruby-2.4.4/lib/ruby/2.4.0/monitor.rb:214:in `mon_synchronize'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/connection_adapters/abstract_adapter.rb:612:in `block in log'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/notifications/instrumenter.rb:21:in `instrument'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/connection_adapters/abstract_adapter.rb:604:in `log'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/connection_adapters/postgresql_adapter.rb:614:in `exec_no_cache'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/connection_adapters/postgresql_adapter.rb:603:in `execute_and_clear'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/connection_adapters/postgresql/database_statements.rb:79:in `exec_query'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/connection_adapters/abstract/database_statements.rb:371:in `select'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/connection_adapters/abstract/database_statements.rb:42:in `select_all'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/connection_adapters/abstract/query_cache.rb:97:in `select_all'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/querying.rb:39:in `find_by_sql'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/relation.rb:678:in `exec_queries'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/relation.rb:546:in `load'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/relation.rb:255:in `records'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/relation/finder_methods.rb:508:in `find_take'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/relation/finder_methods.rb:100:in `take'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/relation/finder_methods.rb:458:in `find_one'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/relation/finder_methods.rb:440:in `find_with_ids'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/relation/finder_methods.rb:66:in `find'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/persistence.rb:456:in `block in reload'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/scoping/default.rb:35:in `block in unscoped'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/relation.rb:336:in `scoping'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/scoping/default.rb:35:in `unscoped'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/persistence.rb:456:in `reload'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/attribute_methods/dirty.rb:50:in `reload'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/associations.rb:283:in `reload'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/autosave_association.rb:236:in `reload'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/aggregations.rb:13:in `reload'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/locking/pessimistic.rb:70:in `lock!'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/locking/pessimistic.rb:80:in `block in with_lock'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/connection_adapters/abstract/database_statements.rb:233:in `transaction'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/transactions.rb:210:in `transaction'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/transactions.rb:299:in `transaction'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/locking/pessimistic.rb:79:in `with_lock'
/opt/zammad/app/models/taskbar.rb:121:in `block in update_preferences_infos'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/relation/delegation.rb:39:in `each'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/relation/delegation.rb:39:in `each'
/opt/zammad/app/models/taskbar.rb:119:in `update_preferences_infos'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/callbacks.rb:413:in `block in make_lambda'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/callbacks.rb:197:in `block (2 levels) in halting'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/callbacks.rb:601:in `block (2 levels) in default_terminator'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/callbacks.rb:600:in `catch'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/callbacks.rb:600:in `block in default_terminator'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/callbacks.rb:198:in `block in halting'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/callbacks.rb:507:in `block in invoke_before'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/callbacks.rb:507:in `each'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/callbacks.rb:507:in `invoke_before'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/callbacks.rb:130:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/callbacks.rb:827:in `_run_update_callbacks'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/callbacks.rb:344:in `_update_record'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/timestamp.rb:107:in `_update_record'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/persistence.rb:559:in `create_or_update'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/callbacks.rb:336:in `block in create_or_update'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/callbacks.rb:97:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/callbacks.rb:827:in `_run_save_callbacks'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/callbacks.rb:336:in `create_or_update'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/persistence.rb:162:in `save!'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/validations.rb:50:in `save!'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/attribute_methods/dirty.rb:43:in `save!'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/transactions.rb:313:in `block in save!'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/transactions.rb:384:in `block in with_transaction_returning_status'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/connection_adapters/abstract/database_statements.rb:233:in `transaction'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/transactions.rb:210:in `transaction'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/transactions.rb:381:in `with_transaction_returning_status'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/transactions.rb:313:in `save!'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/suppressor.rb:46:in `save!'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/persistence.rb:294:in `block in update!'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/transactions.rb:384:in `block in with_transaction_returning_status'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/connection_adapters/abstract/database_statements.rb:233:in `transaction'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/transactions.rb:210:in `transaction'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/transactions.rb:381:in `with_transaction_returning_status'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/persistence.rb:292:in `update!'
/opt/zammad/app/controllers/application_controller/renders_models.rb:52:in `block in model_update_render'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/locking/pessimistic.rb:81:in `block in with_lock'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/connection_adapters/abstract/database_statements.rb:235:in `block in transaction'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/connection_adapters/abstract/transaction.rb:194:in `block in within_new_transaction'
/opt/zammad/vendor/ruby-2.4.4/lib/ruby/2.4.0/monitor.rb:214:in `mon_synchronize'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/connection_adapters/abstract/transaction.rb:191:in `within_new_transaction'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/connection_adapters/abstract/database_statements.rb:235:in `transaction'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/transactions.rb:210:in `transaction'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/transactions.rb:299:in `transaction'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/locking/pessimistic.rb:79:in `with_lock'
/opt/zammad/app/controllers/application_controller/renders_models.rb:46:in `model_update_render'
/opt/zammad/app/controllers/taskbar_controller.rb:26:in `update'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_controller/metal/basic_implicit_render.rb:4:in `send_action'
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/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_controller/metal/rendering.rb:30:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/abstract_controller/callbacks.rb:20:in `block in process_action'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/callbacks.rb:131:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/abstract_controller/callbacks.rb:19:in `process_action'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_controller/metal/rescue.rb:20:in `process_action'
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/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/notifications.rb:166:in `block in instrument'
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/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activerecord-5.1.5/lib/active_record/railties/controller_runtime.rb:22:in `process_action'
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/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/callbacks.rb:97:in `run_callbacks'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_dispatch/middleware/callbacks.rb:24:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_dispatch/middleware/debug_exceptions.rb:59:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_dispatch/middleware/show_exceptions.rb:31:in `call'
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/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/tagged_logging.rb:69:in `block in tagged'
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/opt/zammad/vendor/bundle/ruby/2.4.0/gems/railties-5.1.5/lib/rails/rack/logger.rb:24:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_dispatch/middleware/remote_ip.rb:79:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_dispatch/middleware/request_id.rb:25:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/rack-2.0.5/lib/rack/method_override.rb:22:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/rack-2.0.5/lib/rack/runtime.rb:22:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/activesupport-5.1.5/lib/active_support/cache/strategy/local_cache_middleware.rb:27:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_dispatch/middleware/executor.rb:12:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/actionpack-5.1.5/lib/action_dispatch/middleware/static.rb:125:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/rack-2.0.5/lib/rack/sendfile.rb:111:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/railties-5.1.5/lib/rails/engine.rb:522:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/puma-3.11.0/lib/puma/configuration.rb:225:in `call'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/puma-3.11.0/lib/puma/server.rb:624:in `handle_request'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/puma-3.11.0/lib/puma/server.rb:438:in `process_client'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/puma-3.11.0/lib/puma/server.rb:302:in `block in run'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/puma-3.11.0/lib/puma/thread_pool.rb:120:in `block in spawn_thread'
/opt/zammad/vendor/bundle/ruby/2.4.0/gems/logging-2.2.2/lib/logging/diagnostic_context.rb:474:in `block in create_with_logging_context'
E, [2018-11-19T11:38:12.676965 #15561] ERROR -- : Unable to get asset for 'customer': #<NameError: uninitialized constant Customer>
E, [2018-11-19T11:38:15.596019 #15446] ERROR -- : Unable to get asset for 'customer': #<NameError: uninitialized constant Customer>
E, [2018-11-19T11:40:29.106265 #15446] ERROR -- : Unable to get asset for 'customer': #<NameError: uninitialized constant Customer>
E, [2018-11-19T11:44:35.275417 #15573] ERROR -- : Unable to get asset for 'customer': #<NameError: uninitialized constant Customer>
E, [2018-11-19T11:47:11.969706 #15569] ERROR -- : No route matches [GET] /ATT00001.jpg (ActionController::RoutingError)
E, [2018-11-19T11:47:19.770621 #15585] ERROR -- : No route matches [GET] /ATT00001.jpg (ActionController::RoutingError)
E, [2018-11-19T11:48:17.825835 #15561] ERROR -- : Unable to get asset for 'customer': #<NameError: uninitialized constant Customer>
E, [2018-11-19T11:50:03.709666 #15573] ERROR -- : Unable to get asset for 'customer': #<NameError: uninitialized constant Customer>
E, [2018-11-19T11:50:04.109681 #15573] ERROR -- : Unable to get asset for 'customer': #<NameError: uninitialized constant Customer>
E, [2018-11-19T11:50:56.720953 #15561] ERROR -- : Unable to get asset for 'customer': #<NameError: uninitialized constant Customer>
E, [2018-11-19T11:50:57.137436 #15569] ERROR -- : Unable to get asset for 'customer': #<NameError: uninitialized constant Customer>
E, [2018-11-19T11:51:23.343855 #15573] ERROR -- : Unable to get asset for 'customer': #<NameError: uninitialized constant Customer>
E, [2018-11-19T11:51:24.116097 #15573] ERROR -- : Unable to get asset for 'customer': #<NameError: uninitialized constant Customer>
E, [2018-11-19T11:53:31.651635 #15446] ERROR -- : Unable to get asset for 'customer': #<NameError: uninitialized constant Customer>
E, [2018-11-19T11:55:01.885237 #15446] ERROR -- : Unable to get asset for 'customer': #<NameError: uninitialized constant Customer>
E, [2018-11-19T12:54:23.420329 #15446] ERROR -- : Unable to get asset for 'customer': #<NameError: uninitialized constant Customer>
E, [2018-11-19T13:00:49.835382 #15585] ERROR -- : #<JSON::ParserError: 765: unexpected token at ''>
E, [2018-11-19T13:00:49.836300 #15585] ERROR -- : error in reading/parsing session file '/opt/zammad/tmp/websocket_production/47092233145660/session', remove session.