Possible to see the mail headers of the original email?

Technical assistance
#1
  • Used Zammad version: 5.1.1-1650894976.28c5b986.bullseye
  • Used Zammad installation type: Debian package
  • Operating system: Debian 11
  • Browser + version: Firefox, Vivaldi, Chromium, …

Expected behavior:

  • I’d like to see the email header lines of the submitted email

Actual behavior:

  • I don’t know where or how to find the email header lines of the submitted email

Steps to reproduce the behavior:

  • Send an email with e.g. a filled CC and/or X-something field
  • Ticket is created
  • Just the mail body is visible in the ticket
  • It would be nice and very useful to be able to see all header lines (X-something, CC, Received: …)
#2

Hi Raid1,
If you click on article, below it opens a black box, with a link to “Raw”. here you can download the original message;
image
then just open it in a text editor.

Kind Regards,
Olaf

#3

@olafbuitelaar Thanks a lot for this hint!
I can’t believe we overlooked this. None of me or my colleagues came up with the idea to click directly on the message box. :slight_smile: Cool feature! But well hidden!

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