- Used Zammad version: 6.0
- Used Zammad installation type: (source, package, docker-compose, …) package
- Operating system: Debian 10.10
- Browser + version:
Chrome, Edge, Firefox, private windows, to no avail
- We have some users who like to reply emails to the closed tickets then talked about something different, totally unrelated topics, we had to split the ticket, create new tickets for them, but this way the old record is still there for the old closed tickets, this makes no sense. My question is, how can we remove this from the old ticket as the new one has such information already?
- We had to split the ticket, create new tickets for them, but this way the old record is still there for the old closed tickets
From a closed ticket, use the last entry from customer, click the Split option to have it as a new ticket, then this entry record is still there for the old ticket.