Can somebody please advise whether it’s possible to manually edit the HTML code for the trigger emails? By default, the auto reply (on new tickets) trigger is enabled. The body section in the web interface is limited with respect to formatting HTML options eg. inline images, fonts, etc…
I have made a custom HTML file with custom fonts, alignment, images, etc.
Can somebody please advise where the HTML file for the trigger (auto reply (on new tickets)) is stored so I can manually upload/replace with a custom one?
I’m not talking about custom notifications, rather, the HTML body of the trigger emails.
Further to my last message, I’ve connected to the postgresql and can see where the HTML code for the trigger goes. In the triggers table there are 3 rows. The first row, auto reply (on new tickets), in the perform column has the following format:
notification.email:
body: |-
(body HTML here)
internal: ‘false’
recipient:
article_last_sender
subject: Thanks for your inquiry (#{ticket.title})
include_attachments: ‘false’
The problem is when I update the body: section and put the styled HTML code, it looks perfect when looking at the webgui but the email received drops all styling information.
I 100% agree with you if zammad had a rich text html editor so I could customise the trigger emails. But given that there is no rich text html editor, how else could I have done it?
This is in no way a critique of the software as it was quite straightforward in the end but maybe this is something that can be implemented so others don’t have to edit the database directly.