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What is your original issue/pain point you want to solve?
I need to take notes to a Core Workflow, because when I make changes, I need to adjust other parts of my configuration as well. -
Which are one or two concrete situations where this problem hurts the most?
When I adjust ticket attributes (tree_select) I need to adjust all triggers, core workflows and what not that are related to that tree_select. I want to write notes to a configuration setting, what other settins are also effected. This is possible on most of my settings, but not for Core Workflows. -
Why is it not solvable with the Zammad standard?
Because Core Workflows don’t have “notes”-attributes. -
What is your expectation/what do you want to achieve?
Being able to add notes to Core Workflows.
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