Populate the input fields of New Ticket Zammad UI

Technical assistance
1

Hi Zammad Community,

I was wondering if anyone could offer any suggestions on how to enable an External system (ie web app) to Redirect to the New Ticket Zammad UI (https://zammad.example.com/#ticket/create/id/) and pre-populate Input Fields like (Title, Customer, Text… etc)

The data to populate the input fields of New Ticket Zammad UI will come from the External system ie with GET or POST variables.

Thanks,
Karl

2

I would suggest to use the restful API of Zammad.

3

Hi @elvis005 , thank you for your suggestion, I was thinking the same thing, but I wanted to clarify on how do I populate the input fields that I want in the “/ticket/create/id/”

Can I insert data to those input fields with only using restful api from external system ? (note: that we will insert data to input fields only using the external system) is this possible ?

Regards,
Karl

4

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