Hello everybody
I think it would be a great option, if one could create triggers with the option of a pop up message. This message should be editable.
Sometimes this would be useful to inform the user about anything, that he doesn’t forget to do it.
In our case I would use it to create a trigger, when a ticket gets closed. Then a pop up would appear, which reminds the user to set everything in the ticket (tags and so on)
This is not solvable with the actual trigger functions.
I think my request is very similar to this one here:
https://community.zammad.org/t/maintaining-ticket-attributes-and-protocol/6973