Infos:
- Used Zammad version: 4.0.x
- Used Zammad installation type: package
- Operating system: Debian Buster
- Browser + version: Chrome 91.0.4472.77 and Firefox 89.0
Expected behavior:
- When I type @@ I get a list of users that I can mention.
Actual behavior:
-
When I try to mention someone I get a message that says “Please select a group first, before you mention a user!”.
-
I used to have multiple groups, but then I deactivated them, I still got the message.
-
I now have deleted all the groups, except the default one, and I can’t select a group, but it still displays the message.
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I tried to update the Attribute in the ObjectManager to set the default group to users, but still the same behaviour.
ObjectManager::Attribute.find_by(name:“group_id”).update(data_option: {“default”=>“users”, “relation”=>“Group”, “relation_condition”=>{“access”=>“full”}, “nulloption”=>true, “multiple”=>false, “null”=>false, “translate”=>false, “only_shown_if_selectable”=>true, “permission”=>[“ticket.agent”, “ticket.customer”], “maxlength”=>255})
Here screenshot of my view and the message:
Steps to reproduce the behavior:
- Perhaps create groups, add some users to them and then deactivate them. Then try to mention someone in a ticket.