Placetel Integration

  • Used Zammad version: latest
  • Used Zammad installation type: source
  • Operating system: Ubuntu 20 LTS

Hello @ll,

we integrated Placetel as our sip provider and everything works.
Just the “Open a new ticket on phone call answer” does not work.
Only one user gets the dialogue to create a new ticket including the customer information. Other Agents have to open the dialogue manually.
We added the Placetel user with @fbpx.de and the Zammad Login Names in the settings menu. All users look the same, but it works only for me.

Is there anything we have to deploy in Placetel to get this function work?

Thanks and best regards

Please ensure that the “phone” function is enabled for the users having the issues.

If your mapping looks just fine, have a look at the agents sessions, there must be differences.

Hi,
i have the sam problem. Its only work on the first user. I don’t can add a second with “+” or if in enter a second in the list, it don’t save after saving. With sipgate it works fine. (Zammad: 5.2)

THX :slight_smile: