- Used Zammad version: 5.0.X
- Used Zammad installation type: RPM
- Operating system: CentOs 8.4
- Browser + version: Chrome latest
Hey guys, looks like the placeholders do not work in macros. I created a macro which shall add a public comment to a ticket and nicely address the ticket creator by firstname. So I added placeholder. When applying the macro on a ticket, the public comment is added, but with the placeholder and not the real translated firstname.
Any idea how to set it up the right way?
The public comment should contain the Firstname of the ticket creator.
The public comment does contain the placeholder but not the real content:
Steps to reproduce the behavior:
Setup a Marco like this:
That’s correct because it’s not supported.
Our documentation hints for this issue:
Thanks for your swift reply and reference to the docu. Do you know by heart if theres a feature request available already? Or any specific reason this is not implemented? Would be a great addition I think.
There’s possibly a feature request to it either on this board or as an issue already.
My mind doesn’t give me the input I want right now so I can’t tell for sure, sorry.
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