Important: If you are a Zammad Support or hosted customer and experience a technical issue, please refer to: support@zammad.com using your zammad-hostname / or company contract.
Used Zammad version: 2.5.x
Used Zammad installation source: (source, package, …) package
Operating system: ubuntu 16.04
Browser + version: chrome 67
Expected behavior:
when I answer a ticket in the webinterface via email channel, and the answer text contains an image, the image should be sent via html formatted mail.
Actual behavior:
image gets lost, it’s not in the zammad webinterface and not in the e-mail the client recieves
Steps to reproduce the behavior:
client send email to support@example.org, a ticket gets created.
Then I assign the Ticket to an agent, If that agent includes an image in his answer (not via attachment, just by pressing CTRL+V) the image
step1: client sends a mail (with his email client) with an image in the body → ticket looks like this:
I am having the same problem in 2.5. I want to use this ticketing system but images are an absolute must. Customers often send screenshots as inline images. It would become extremely inconvenient for the customer to not be able to do this.
Any images from tickets that are submitted including signature images are always stripped out . When you look at the source the image tags are not there at all, its not an issue where the source is there but its not being displayed. The images are being stripped by Zammad. How do I reverse this? We have been using teamwork.com ticket system and images are never stripped there.
hey @anon29869905 i don’t want to answer in github (because of the notification thing), but i’ve updated to 2.6.x and the images are still lost.
(the old ones from the testing and the new ones after 2.6 update)
also if i paste a picture it doesn’t scale, at least in the answer window, so if it’s 10000x10000px, it will use that size. if it’s sent via mail to start the ticket, it is autoscaled.
Hi @lug-gh - sadly you are right. As you can see in the linked issue we had to reopen it because there are other cases (probably same as yours) that we need to cover. We’re working on a fix.