Permissions required to download article attachments via API?

Technical assistance
1

Infos:

  • Used Zammad version: 5.1.x (installed a few days ago, should be latest)
  • Used Zammad installation type: package
  • Operating system: ubuntu 20.04
  • Browser + version: API

Expected behavior:

  • Downloading article attachment works with admin.ticket or ticket.agent permissions

Actual behavior:

  • Zammad rejects the request
  • When I create an access token as a test that has all available permissions, downloading attachments works fine

Steps to reproduce the behavior:

  • Try to download attachments via API with access token that has above mentioned permissions

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Hey Everyone,

I’d be very grateful if someone could confirm the actual required permissions to download article attachments via API.

Best Regards
Ralf

2

Looks like last release have problems with API, check my topic about dropdowns

Maybe some global problem with permissions?

3

Retreiving attachments via API requires the same permissions like viewing the ticket they belong to.
So basically ticket.agent permissions and access to the group in question.

4

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