Pause LDAP Sync


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  • Used Zammad version: 2.5
  • Used Zammad installation source: (source, package, …) package
  • Operating system: CentOS 7
  • Browser + version: any

Expected behavior:

  • Stop LDAP run with: ImportJob.last.update_attribute(‘finished_at’,

Start a new run when needed with: ImportJob.create(name: ‘Import::Ldap’, payload: Setting.get(‘ldap_config’)).delay.start

Actual behavior:

  • Scheduler starts the sync up on its own, GUI shows Start New button but LDAP sync is actually running.

Steps to reproduce the behavior:

  • run ImportJob.last.update_attribute(‘finished_at’,, watch sync start on its own from Integrations, LDAP.

I understand how and why this is happening from reading over Thorsten Eckel comments but in version 2.3 and below I don’t remember this being a problem, I could manually run the new sync when we had new employees and needed them added to Zammad. If there was a way to pause the sync and manually run, it would also help with our issues of the LDAP sync reverting Agents nicknames.

Thanks to all the developers and community for help, we love Zammad had it’s helped improve workflow tremendously!


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We are currently not planning to implement this feature request due to missing feedback / hearts from the community. This might change in future.