Right now we always have to copy the right ticket number - that leads to several clicks more then necessary - i would love to see an search option to look for other tickets. (nothing that needs to be done but a nice feature that was often requested by several agents i work with)
Your Zammad environment:
- Average concurrent agent count: several envoriments - from 2 to 20 agents
- Average tickets a day: 10-150
- What roles/people are involved: it techs, customer relations agents