overall our zammad runs smooth (6 active Agents ~200-500Tickets/day, 90% are beeing closed via triggers). One issue remains: overviews won’t refresh any more. Even after I switched servers.
On the new server I installed zammad from package. The Elasticsearch server is on a different VM. I got another zammad VM (3 active agents), which runs just fine. I restored the data via zammad_restore.sh
I already took those measures:
zammad config:set WEB_CONCURRENCY=4
mount -t tmpfs -o size=8g tmpfs /opt/zammad/tmp
zammad run rails r ‘p Delayed::Job.count’ = 0
attached you’ll find stats from the VM and inside the VM:
Have you made any changes to Zammad itself? E.g. disable jobs via rails console or so?
Please provide the following output: zammad run rails r "p Scheduler.where(active: false).pluck(:name)"
Further more important: Does Zammad fetch and send mails as expected? Search functionality is being updated and working as expected…?
Also, the number of overviews may be interesting: zammad run rails r "p Overview.count".
While you’re at it, have a look at your overviews and ensure you don’t have more than 2100 entries.
Normally your scheduler.rb should run at 100% in these above scenarious I’m aiming at, but who knows, sometimes we have features.
`zammad run rails r “p Scheduler.where(active: false).pluck(:name)”
[“Delete old online notification entries.”, “Generate Session data”, “Generate user based stats.”, “Sync calendars with ical feeds.”]
zammad run rails r “p Overview.count”
16
Everything works as expected, besides refreshing the overview.
Thanks for the fix.
How do I deactivate them?
would I have to run: zammad run rails r "p Scheduler.where(active: false).update_all(active: false)" , or is there another way, too?
