Infos:
-
Used Zammad version :
6.1.0 -
Used Zammad installation type : (source, package, docker-compose, …)
Zammad Helm v10.0.2 @ Azure Kubernetes Service 1.25.6 -
Operating system :
Helm chart defaults -
Browser + version :
Chromium 118.0.5993.88
Tried on different browsers (Safari, Firefox, etc.)
Expected behavior :
- Normally, when new tickets are created through e-mail, they pulled from the channel and the browser view should update automatically the tickets list and counts in Overview Pane.
Actual behavior :
- There is no update of the view and users need to refresh (F5) their browser to see updates
More details :
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Webservice seems to be operational as there are events transiting through the socket :
-
Scheduler container uses about 10% CPU
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All schedulers seem active : rails r “p Scheduler.pluck(:name, :active)”
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There is no explicit failure or error in all containers logs
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WS tested directly seems to be operational
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TMP directory on the scheduler / railsserver
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rails r “p Delayed::Job.count” is equal to 0
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redis seems operational and contains session data
Situation
This is a very sad situation and I am running out of options after having spent hours and hours digging in the forum, documentation and Google.
I kindly ask for you whatever suggestion or help you can provide.
Thank you very much for your dedication and this nice community software that you have !
Radu Stoichita
