"Outgoing Call" Ticket is automatically set to state open

Technical assistance
1

Infos:

  • Used Zammad version: 5.2.1
  • Used Zammad installation type: package
  • Operating system: ubuntu
  • Browser + version: chrome

Expected behavior:

  • If you create a ticket of type “outgoing call” via the web interface and set the status to “new”, then the status of the ticket should be “new”.

Actual behavior:

  • The status is changed from “new” to “open” according to the history directly after the creation.

Steps to reproduce the behavior:

  • see above

Further stuff

  • I don’t know if it’s a bug, or intentional. Because logically you have already started working on something when you have an outgoing call. However, it is then strange that you can select “new” under status at all.
2

That’s intentional because your agent already started working on the ticket.

3

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