Infos:
- Used Zammad version: 5.2.1
- Used Zammad installation type: package
- Operating system: ubuntu
- Browser + version: chrome
Expected behavior:
- If you create a ticket of type “outgoing call” via the web interface and set the status to “new”, then the status of the ticket should be “new”.
Actual behavior:
- The status is changed from “new” to “open” according to the history directly after the creation.
Steps to reproduce the behavior:
- see above
Further stuff
- I don’t know if it’s a bug, or intentional. Because logically you have already started working on something when you have an outgoing call. However, it is then strange that you can select “new” under status at all.