Out of office notification to replaced individual via email


  • Used Zammad version: 5.2
  • Used Zammad installation type: (source, package, docker-compose, …)
  • Operating system: debian
  • Browser + version: chrome

Expected behavior:

  • When agents apply for “out of office”, i want their replacement member to get notified via email about any tickets assigned to them.

Actual behavior:

*When agent apply “for out of office” and add their replacement during their leave, the replaced individual are not notified.

Steps to reproduce the behavior:

When i assign ticket to dorji gyeltshen, I want his replacement get notified about the ticket as well since he is the one to work on it.

How can i make this happen? Is it possible?

Hi, the replacement needs to enable the Email notification,

You can find more Information in the Zammad documentation:

I had already made changes in the notification tab. These were the changes made in my notification tab. What am i doing wrong?

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