- Used Zammad version: 5.2
- Used Zammad installation type: (source, package, docker-compose, …)
- Operating system: debian
- Browser + version: chrome
- When agents apply for “out of office”, i want their replacement member to get notified via email about any tickets assigned to them.
*When agent apply “for out of office” and add their replacement during their leave, the replaced individual are not notified.
Steps to reproduce the behavior:
When i assign ticket to dorji gyeltshen, I want his replacement get notified about the ticket as well since he is the one to work on it.
How can i make this happen? Is it possible?