Infos:
- Used Zammad version: 5.1.1
- Used Zammad installation type: package
- Operating system: Ubuntu 20.04.4 LTS
- Browser + version: Vivaldi / Chrome
Expected behavior:
- Migration from OTRS 5s free. Migration 5.0.4
Actual behavior:
- Migration crashes after importing some tickets.
thread#7: ERROR: Server Error: #<Net::HTTPInternalServerError 500 Internal Server Error readbody=true>!
#<Thread:0x000055b979c52668 /opt/zammad/lib/import/otrs.rb:70 run> terminated with exception (report_on_exception is true):
Traceback (most recent call last):
8: from /opt/zammad/lib/import/otrs.rb:81:inblock (2 levels) in threaded_import' 7: from /opt/zammad/lib/import/otrs.rb:81:in
loop’
6: from /opt/zammad/lib/import/otrs.rb:87:inblock (3 levels) in threaded_import' 5: from /opt/zammad/lib/import/otrs.rb:123:in
imported?’
4: from /opt/zammad/lib/import/otrs.rb:129:inimport_action' 3: from /opt/zammad/lib/import/otrs/requester.rb:37:in
load’
2: from /opt/zammad/lib/import/otrs/requester.rb:82:inrequest_result' 1: from /opt/zammad/lib/import/otrs/requester.rb:95:in
request_json’
/opt/zammad/lib/import/otrs/requester.rb:135:inpost': Zammad Migrator returned an error (RuntimeError) thread#4: add Ticket::Article.find_by(id: 108603) Traceback (most recent call last): 8: from /opt/zammad/lib/import/otrs.rb:81:in
block (2 levels) in threaded_import’
7: from /opt/zammad/lib/import/otrs.rb:81:inloop' 6: from /opt/zammad/lib/import/otrs.rb:87:in
block (3 levels) in threaded_import’
5: from /opt/zammad/lib/import/otrs.rb:123:inimported?' 4: from /opt/zammad/lib/import/otrs.rb:129:in
import_action’
3: from /opt/zammad/lib/import/otrs/requester.rb:37:inload' 2: from /opt/zammad/lib/import/otrs/requester.rb:82:in
request_result’
1: from /opt/zammad/lib/import/otrs/requester.rb:95:inrequest_json' /opt/zammad/lib/import/otrs/requester.rb:135:in
post’: Zammad Migrator returned an error (RuntimeError)
Steps to reproduce the behavior:
- starting new migration process
My opinion is that some ticket in the old systems results in a crash during migration.