Infos:
- Used Zammad version: 6.3.0-1713857963.c5266fae.jammy
- Used Zammad installation type: package
- Operating system: Ubuntu 22.04
- Browser + version: Firefox 125.0.3 (64-bit)
Expected behavior:
- All user passwords are imported accurately from OTRS 6 to Zammad.
- Users should be able to log in to Zammad using their existing passwords without any issues.
- Password compatibility should be consistent across all users, regardless of their role or account creation date.
Actual behavior:
- Some users’ passwords from OTRS 6 are functioning correctly in Zammad, allowing them to log in without any problems.
- However, for other users, their passwords do not work in Zammad despite being verified as correct.
- This inconsistency is observed across different user roles, including administrators, customers, and agents.
- The affected users share the common characteristic of having accounts dating back to 2006 in the OTRS system.
Steps to reproduce the behavior:
- Import user data from OTRS 6 to Zammad using the provided import module.
- Attempt to log in to Zammad with the imported user credentials for users with accounts dating back to 2006.
- Note the discrepancies in password functionality among different users, where some can log in successfully while others encounter login failures despite correct credentials.
Has anyone encountered a similar issue during their migration from OTRS to Zammad? Are there any known changes in how OTRS manages passwords that might not be adequately addressed in Zammad’s import functionality? Any guidance, insights, or suggestions would be greatly appreciated as I work to resolve this issue and ensure a smooth transition for all users.
Thank you in advance for your assistance!
Best,
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