Infos:
- Used Zammad version: 6.2.0-1703255094.f178071a.bookworm
- Used Zammad installation type: package
- Operating system: Debian 12
- Browser + version: irrelevant
Expected behavior:
- Migration should complete without errors
Actual behavior:
- Migration terminates with
Validation failed: Name contains invalid path (ActiveRecord::RecordInvalid)
Steps to reproduce the behavior:
- We ran a migration (both from webui and cli) to import our OTRS 6 CE instance according to docs
- In the early output, the migration stops issuing the given error.
Further details
I assume there is a invalid value at some place in our OTRS database, but as a non-rails-developer it’s hard to debug at this point.
Is there someone who can give me a hint?
Thanks in advance
Simon
Log output
I, [2023-12-26T14:30:39.237855#13686-142140] INFO -- : thread#-: loading Priority...
I, [2023-12-26T14:30:39.237960#13686-142140] INFO -- : thread#-: POST: https://hostname/otrs/public.pl?Action=ZammadMigrator
I, [2023-12-26T14:30:39.238027#13686-142140] INFO -- : thread#-: PARAMS: {:Subaction=>"Export", :Object=>"Priority", :Limit=>"", :Offset=>"", :Diff=>0, :Action=>"ZammadMigrator", :Key=>"key"}
I, [2023-12-26T14:30:39.606234#13686-142140] INFO -- : thread#-: update Ticket::Priority.find_by(id: 1)
I, [2023-12-26T14:30:39.621378#13686-142140] INFO -- : thread#-: update Ticket::Priority.find_by(id: 2)
I, [2023-12-26T14:30:39.627506#13686-142140] INFO -- : thread#-: update Ticket::Priority.find_by(id: 3)
I, [2023-12-26T14:30:39.632519#13686-142140] INFO -- : thread#-: add Ticket::Priority.find_by(id: 4)
I, [2023-12-26T14:30:39.640114#13686-142140] INFO -- : thread#-: add Ticket::Priority.find_by(id: 5)
I, [2023-12-26T14:30:39.650302#13686-142140] INFO -- : thread#-: loading Queue...
I, [2023-12-26T14:30:39.650378#13686-142140] INFO -- : thread#-: POST: https://hostname/otrs/public.pl?Action=ZammadMigrator
I, [2023-12-26T14:30:39.650421#13686-142140] INFO -- : thread#-: PARAMS: {:Subaction=>"Export", :Object=>"Queue", :Limit=>"", :Offset=>"", :Diff=>0, :Action=>"ZammadMigrator", :Key=>"key"}
I, [2023-12-26T14:30:40.038626#13686-142140] INFO -- : thread#-: update Group.find_by(id: 1)
I, [2023-12-26T14:30:40.079625#13686-142140] INFO -- : thread#-: add Group.find_by(id: 10)
E, [2023-12-26T14:30:40.101174#13686-142140] ERROR -- : Validation failed: Name contains invalid path (ActiveRecord::RecordInvalid)
app/models/group.rb:53:in `guess_name_last_and_parent'
app/models/group.rb:68:in `ensure_name_last_and_parent'
lib/import/otrs/queue.rb:48:in `create'
lib/import/otrs/queue.rb:32:in `create_or_update'
lib/import/otrs/queue.rb:26:in `import'
lib/import/otrs/queue.rb:20:in `initialize'
lib/import/base_factory.rb:36:in `new'
lib/import/base_factory.rb:36:in `create_instance'
lib/import/base_factory.rb:12:in `block in import_action'
lib/import/base_factory.rb:40:in `each'
lib/import/base_factory.rb:40:in `import_loop'
lib/import/base_factory.rb:9:in `import_action'
lib/import/otrs.rb:134:in `import_action'
lib/import/otrs.rb:58:in `import'
lib/import/otrs.rb:150:in `updateable_objects'
lib/import/otrs.rb:28:in `start'
lib/import/otrs/async.rb:29:in `start_bg'
app/jobs/async_otrs_import_job.rb:5:in `perform'
lib/background_services/service/process_delayed_jobs.rb:25:in `block (2 levels) in launch'
lib/background_services/service/process_delayed_jobs.rb:23:in `block in launch'
lib/background_services/service/process_delayed_jobs.rb:20:in `loop'
lib/background_services/service/process_delayed_jobs.rb:20:in `launch'
lib/background_services/service.rb:27:in `block in run'
lib/application_handle_info.rb:19:in `use'
lib/background_services/service.rb:33:in `block in run_in_service_context'
lib/background_services/service.rb:32:in `run_in_service_context'
lib/background_services/service.rb:26:in `run'
lib/background_services.rb:67:in `block in start_as_thread'