OTRS 3.3.x Migration

  • Used Zammad version: 3.5
  • Used Zammad installation source: ubuntu source
  • Operating system: Ubuntu 18.04 (VM)
  • Browser + version: chrome on windows
  • Used OTRS version: 3.3.x
  • Operating system: Debian (I don’t remember it version but it isn’t the last)

Good Morning,
I have tryed to install in Admin Panel OTRS plugin Znuny4OTRS-ZammadMigrator-3.0.32 (1).opm but when I install it, the installation doesn’t work because there is a error message (Sorry, can’t install package, because package Znuny4OTRS-Repo v1.0.9 is required[…] ). I don’t find it!!..Where can I find it?
The error message of OTRS is:
Backend ERROR: OTRS-CGI-01 Perl: 5.10.1 OS: linux Time: Tue Oct 13 10:29:32 2020 Message: Sorry, can’t install package, because package Znuny4OTRS-Repo v1.0.9 is required! RemoteAddress: RequestURI: /otrs/index.pl Traceback (14785): Module: Kernel::System::package::_CheckPackageRequired (OTRS 3.3.1) Line: 2579 Module: Kernel::System::package::PackageInstall (OTRS 3.3.1) Line: 449 Module: Kernel::Modules::AdminPackageManager::_InstallHandling (OTRS 3.3.1) Line: 1577 Module: Kernel::Modules::AdminPackageManager::Run (OTRS 3.3.1) Line: 1066 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.3.1) Line: 863 Module: index.pl (unknown version) Line: 41

Thank You so much

Here you go: https://docs.zammad.org/en/latest/migration/otrs.html

There are a lot of useful information in the documentation and I recommend reading it :+1:

1 Like

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.