Organize the redirection of the text and attachments

I need to organize the redirection of the text and attachments of the task to the user’s mail under certain conditions, how to do this?

Hi @Elena. Please create posts in English, otherwise, we cannot help you. Thanks.

Hi!
I need to organize the redirection of the text and attachments of the task to the user’s mail under certain conditions, how to do this?

https://admin-docs.zammad.org/en/latest/manage/trigger.html

Hi! I need to forward a message to the mail of another user using a trigger, what object is the text of the message?

Maybe you should check the variable area: Variables — Zammad documentation

Unfortunately, I did not find such a variable, maybe there is another way to solve this problem?