Organization object custom fields viewable by customer

LRevan · November 30, 2022, 3:27pm

Hi, i have a question about Organization object custom fields.

I want to add a custom field, that viewable by customer and editable by agents. Our customers have a monthly limit for opening tickets (hours limit). Customer must see how much hours available at this moment. When i add custom field in System → Objects customer can`t see this field. Is there any way to resolve this case with standard functional? Or this is a bug, and when ticket.customer view permission assigned all customers within organization must see this field (in my case they see only organization name).

Thank for your help.

MrGeneration · December 13, 2022, 10:21am

You can define the default visibility (which allows writing (!) via the object manager.

You can use Zammads Core Workflows to adjust the behavior of objects. This includes setting a field read only.

You can learn more about both topics here:

system · April 12, 2023, 10:22am

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