Currently, Zammad allows only one email domain to be configured for an organization.
This is insufficient for organizations that use multiple domains, for example:
Organization:** HEL
Domains:** hel.de, hel.com, hel-group.com
All of these domains belong to the same organization and should therefore result in the same automatic organization assignment.
Current workaround
At the moment, this can be implemented using triggers:
IF sender email ends with hel.de OR hel.com OR hel-group.com
THEN organization = HEL
This works, but requires additional trigger configuration and ongoing maintenance, especially when many organizations use multiple email domains.
Proposed feature
Allow multiple email domains to be configured directly in the organization settings.
For example:
Organization: HEL
user@hel.de
user@hel.com
user@hel-group.com
is automatically assigned to organization hel.
An incoming email from any of these domains should then automatically be assigned to the HEL organization.
No additional trigger should be required for this basic use case.
Benefits
- Native support for multiple email domains per organization
- Less dependency on triggers for organization assignment
- Reduced administrative and configuration overhead
- More flexible and transparent automatic organization assignment
- Better support for companies operating multiple domains or subsidiaries under a single organization