Option to Place Signature Above Quoted Text

Feature requests
1

1) Original Issue / Pain Point

Currently, Zammad inserts the stored signature below the quoted text in ticket replies.
In practice, many of us – just like in most email clients – need the signature above the quoted text.

This forces us to manually move the signature up for every single reply.
It’s time-consuming, error-prone, and breaks workflow efficiency.

2) When This Hurts the Most

  • In high-volume support environments: every extra click adds up.
  • In customer communication where a clean, consistent layout matters – the signature often gets lost at the bottom.

3) Why This Can’t Be Solved with Current Zammad Settings

There is currently no setting to place the signature before the quoted text.
The behavior is fixed and cannot be changed in the admin panel.

4) Expectation / Goal

Add a simple setting in the admin panel:

“Insert signature above quoted text”

This would allow each organization to decide whether to keep the current behavior or switch to the more common placement used in many email clients.

Added Value

  • Saves time on every ticket reply
  • Keeps communication consistent and professional
  • Reduces errors caused by manual adjustments
  • Matches the default behavior of popular email clients (Outlook, Thunderbird, Gmail, etc.)

Who else is experiencing this?
If this bothers you too, please like and comment so we can get this prioritized together! :flexed_biceps:

3 Likes
2

I support this because the ability to put this kind of customization in the company’s or organization’s hands is always good.

However, I personally have different thoughts about the best practices for where signature files should go in email replies which means I am really more for the intent behind the feature request rather than the actual request itself. IOW, I agree on principle.

3

I also support this feature. I was working under the assumption that the signature didnt get tacked on in any reply and was always missing. I just used a :: shortcut for my signagature in replies only to discover that they are there at the end of every forwarded / replied E-Mail

1 Like
4

But this is in general only the case, when you use inline quotes? For full quotes it should be above the quote.

5

Respectfully, if the user or the organization wants to choose where they put their signature, the software should allow them that possibility. Different people and companies have different norms regarding how they write emails. Some people choose to go full formal as if they are still typing on a non-electric typewriter with a carbon stuck between two sheets of paper. Others are full into integrated everything. And as an org who wants all kinds of people to be able to use their product, you should allow that kind of customization.

6

What you need to keep in mind is that a product cannot support customization for everything; this will break the maintainability completely. For sure, some things do not always work for everyone, but it is sometimes also about compromises. We need to decide carefully, for which places we add some easy customizations.

For the signature and the placement, we have more or less the standard behavior that you see in most other places.

1 Like