1) Original Issue / Pain Point
Currently, Zammad inserts the stored signature below the quoted text in ticket replies.
In practice, many of us – just like in most email clients – need the signature above the quoted text.
This forces us to manually move the signature up for every single reply.
It’s time-consuming, error-prone, and breaks workflow efficiency.
2) When This Hurts the Most
- In high-volume support environments: every extra click adds up.
- In customer communication where a clean, consistent layout matters – the signature often gets lost at the bottom.
3) Why This Can’t Be Solved with Current Zammad Settings
There is currently no setting to place the signature before the quoted text.
The behavior is fixed and cannot be changed in the admin panel.
4) Expectation / Goal
Add a simple setting in the admin panel:
“Insert signature above quoted text”
This would allow each organization to decide whether to keep the current behavior or switch to the more common placement used in many email clients.
Added Value
- Saves time on every ticket reply
- Keeps communication consistent and professional
- Reduces errors caused by manual adjustments
- Matches the default behavior of popular email clients (Outlook, Thunderbird, Gmail, etc.)
Who else is experiencing this?
If this bothers you too, please like and comment so we can get this prioritized together! 