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What is your original issue/pain point you want to solve?
When I am subscribed to a ticket and the owner is moving the “pending till”-datetime over and over again, I get notifications for that over and over again. -
Which are one or two concrete situations where this problem hurts the most?
When colleagues move not-so-important-tickets from week to week that they want to follow-up someday, I get notifications everytime. -
Why is it not solvable with the Zammad standard?
I cannot exclude changes from notifications that are exclusively changes for “pending till”. -
What is your expectation/what do you want to achieve?
I want to be able to exclude “pending till”-only changes from other people.
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