An agent user reported to me that they weren’t able to add an attachment to a ticket via the interface. They selected a file and nothing happened, calling the feature ‘broken’.
When I tested I saw a 413 error in the browser console, and knew it was a web browser limit that was hit. However, I can’t expect the average end user to know to look there to figure out what’s going on.
When creating a new ticket there’s zero indication that the selected file was even considered. When working with an existing ticket the selected file does show upload progress, but stalls at 0% with no further information.
While this is a self-hosted version, I’d still expect that the end user would be alerted to the fact that it exceeded a limit and would not be attached. Ideally, it would also tell you what the limit is so it’s not a guessing game. Is there a setting I’ve missed that will do this? If not, I think it would be a nice addition to the application.