Thank you for replying to me Martin. I have not tried your idea, but yesterday after posting this feature request I had an idea which actually ended up working.
What I did was I went into the admin setting in the web ui to see if I could set a trigger or something to do this. What I end up finding was in the email channel setting under filer was a way to create a dispatch rule that can see in the screenshot below. This will stop tickets from being created, but I am honestly not sure what happens to the email. Granted for my use case that is ok for the time being, as my team just wanted to find a way to stop spam from coming and to prevent people from trying to use the personal email to contact us.
