Sorry to me it’s not really clear what doesn’t work and what you do expect.
If you’re waiting very long, Zammad will automatically disable the chat function for the sake of your customer.
Looks like I found the issue.
In the console log I see a message: “remaining connection slots are reserved for non-replication superuser connections”. As I know, it comes from postgres meaning it’s not enough of having standard 100 connections defined in conf file
Correct. Raising the max_connections for postgresql to higher than 200 (better: 500) should solve this issue. Don’t forget to restart postgresql and Zammad.