Office 365 not receiving email

Technical assistance
1
  • Used Zammad version: 5.3.1
  • Used Zammad installation type: package
  • Operating system: Unbuntu 20.04

Expected behavior:

  • Customer sends email and a ticket should be created. However the ticket never appears.
    We have setup the Office365 integration as per the documentation, and did authenticate the email address and link to a pipe.

Actual behavior:

  • Client sends email, see the email in Office365 mail account, but nothing in Zammad.

Some assistance will be greatly appreciated as we are very new to Zammad.

2

Is the channel configured to keep mails on server? If so check if the mail in question has been marked as read. If that’s the case and you can’t find it in Zammad, mark it as unread. If Zammad doesn’t fetch the mail within 30 seconds and it gets marked as read again ensure nobody does that except for Zammad.

If nothing of both happens, check the monitoring endpoint.

3

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