Infos:
- Used Zammad version: 6.4.1
- Used Zammad installation type: package
- Operating system: Debian 12
- Browser + version: any
Expected behavior:
- After creating an object the database needs to be updated and Zammad should restart within seconds (as it did before and after this incident)
- The new object should be visible in the UI
Actual behavior:
- The site didn’t respond for a minute, so I manually restarted Zammad using
systemctl restart zammad - Now, the new object is not visible in the UI, but can’t be created because it’s already existing
Background
- I created the object as a multiselect, instead of using multi_tree_select
- After noticing, I deleted the object and updated the database (i.e. clicked the button in Zammad’s UI)
- Then I created a new object as a multi_tree_select, and updated the database (i.e. clicked the button) again—that’s where it hang/didn’t respond
Log entries
Log #1: Creating the object as multiselect
I, [2025-01-07T12:33:57.335140#458795-214540] INFO -- : Started POST "/api/v1/object_manager_attributes" for 10.10.100.254 at 2025-01-07 12:33:57 +0100
I, [2025-01-07T12:33:57.340985#458795-214540] INFO -- : Processing by ObjectManagerAttributesController#create as JSON
I, [2025-01-07T12:33:57.341081#458795-214540] INFO -- : Parameters: {"name"=>"topics", "object"=>"Organization", "display"=>"Themen", "active"=>true, "data_type"=>"multiselect", "data_option"=>{"options"=>{""=>["Managed IT"]}, "linktemplate"=>"", "translate"=>false, "default"=>[]}, "screens"=>{"view"=>{"ticket.customer"=>{"shown"=>true}, "ticket.agent"=>{"shown"=>true}, "admin.organization"=>{"shown"=>true}}, "create"=>{"ticket.agent"=>{"shown"=>true, "required"=>false}, "admin.organization"=>{"shown"=>true, "required"=>false}}, "edit"=>{"ticket.agent"=>{"shown"=>true, "required"=>false}, "admin.organization"=>{"shown"=>true, "required"=>false}}}, "position"=>nil, "id"=>"c-140"}
I, [2025-01-07T12:33:57.360806#458795-214540] INFO -- : Completed 201 Created in 20ms (Views: 0.2ms | ActiveRecord: 5.1ms | Allocations: 11393)
Log #2: Destroyed the multiselect object
I, [2025-01-07T12:36:55.648951#458805-231880] INFO -- : Processing by ObjectManagerAttributesController#destroy as JSON
I, [2025-01-07T12:36:55.649003#458805-231880] INFO -- : Parameters: {"id"=>"98"}
I, [2025-01-07T12:36:55.672878#458805-231880] INFO -- : Completed 200 OK in 24ms (Views: 0.1ms | ActiveRecord: 5.6ms | Allocations: 16670)
Log #3: Created the object as multi_tree_view
I, [2025-01-07T12:38:04.673644#458795-230140] INFO -- : Processing by ObjectManagerAttributesController#create as JSON
I, [2025-01-07T12:38:04.673718#458795-230140] INFO -- : Parameters: {"name"=>"topics", "object"=>"Organization", "display"=>"Themen", "active"=>true, "data_type"=>"multi_tree_select", "data_option"=>{"translate"=>false, "options"=>[{"name"=>"Managed IT", "value"=>"Managed IT"}, {"name"=>"Managed Backup", "value"=>"Managed Backup"}]}, "screens"=>{"view"=>{"ticket.customer"=>{"shown"=>true}, "ticket.agent"=>{"shown"=>true}, "admin.organization"=>{"shown"=>true}}, "create"=>{"ticket.agent"=>{"shown"=>true, "required"=>false}, "admin.organization"=>{"shown"=>true, "required"=>false}}, "edit"=>{"ticket.agent"=>{"shown"=>true, "required"=>false}, "admin.organization"=>{"shown"=>true, "required"=>false}}}, "position"=>nil, "id"=>"c-140"}
I, [2025-01-07T12:38:04.692179#458795-230140] INFO -- : Completed 201 Created in 18ms (Views: 0.2ms | ActiveRecord: 5.3ms | Allocations: 10431)
I, [2025-01-07T12:38:08.384768#458826-184140] INFO -- : Started GET "/api/v1/online_notifications/?full=true&_=1736249841094" for 10.10.100.254 at 2025-01-07 12:38:08 +0100
I, [2025-01-07T12:38:08.389259#458826-184140] INFO -- : Processing by OnlineNotificationsController#index as JSON
I, [2025-01-07T12:38:08.389296#458826-184140] INFO -- : Parameters: {"full"=>"true", "_"=>"1736249841094"}
I, [2025-01-07T12:38:08.427292#458826-184140] INFO -- : Completed 200 OK in 38ms (Views: 2.1ms | ActiveRecord: 6.9ms | Allocations: 27175)
I, [2025-01-07T12:38:10.967694#458826-229900] INFO -- : Started POST "/api/v1/object_manager_attributes_execute_migrations" for 10.10.100.254 at 2025-01-07 12:38:10 +0100
I, [2025-01-07T12:38:10.971343#458826-229900] INFO -- : Processing by ObjectManagerAttributesController#execute_migrations as JSON
E, [2025-01-07T12:38:10.979430#458826-229900] ERROR -- : wrong number of arguments (given 4, expected 3) (ArgumentError)
app/models/object_manager/attribute.rb:658:in `block in migration_execute'
app/models/object_manager/attribute.rb:586:in `migration_execute'
app/controllers/object_manager_attributes_controller.rb:69:in `execute_migrations'
app/controllers/application_controller/has_download.rb:17:in `block (4 levels) in <module:HasDownload>'
app/controllers/application_controller/has_download.rb:16:in `block (3 levels) in <module:HasDownload>'
app/controllers/application_controller/has_download.rb:15:in `block (2 levels) in <module:HasDownload>'
app/controllers/application_controller/handles_transitions.rb:16:in `handle_transaction'
I, [2025-01-07T12:38:10.980408#458826-229900] INFO -- : Completed 422 Unprocessable Entity in 9ms (Views: 0.1ms | ActiveRecord: 1.5ms | Allocations: 6704)