Just installed Zammad Version 7.1.1-54c6c4bb.docker trying to add an O365 Graph Email Channel as documented. We run into a problem using the documented delegated permissions since all users need MFA. Does Zammad not support Graph application permissions to bypass this problem? Thanks for any advice!
As the documentation clearly states, Zammad uses delegated permissions. There’s no workaround or different way to configure permissions so no, application permissions are not supported.
There’s basically a feature request already: Use application permissions for the Microsoft Graph API