klml
October 17, 2024, 5:03pm
1
The system notifications currently sends notifications including “ticket updates”.
It should be possible to control the “ticket updates” notification more precisely
only if a ticket update was triggered by a customer email or customer article. But not if another agent is processing the ticket
only if my user is set as the owner
1 Like
klml:
only if a ticket update was triggered by a customer email or customer article. But not if another agent is processing the ticket
Can you describe a use case for why this might be important? When I am responsible for a ticket, I personally am interested in all changes to the ticket.
klml:
only if my user is set as the owner
This is already possible. We have a column for “My tickets”.Profile & Settings — Zammad User Documentation documentation