Infos:
- Used Zammad version: 7.0.0-1775226032.e6ddc62.ubuntu24
- Used Zammad installation type: (ISO , …)
- Operating system: Ubuntu 24 24.04
- Browser + version:
Expected behavior:
I need the below notification to work on self-hosted zammad.
I would like to send notifications to Agents when Customers create new tickets are on Zammad self-hosted. The notification must include the content of the email from the customer.
I have setup a trial on the cloud and notifications get sent to agents. See below screenshot.
From the below screenshot, “Testing” is the email from the customer.
Actual behavior:
I have installed it on Ubuntu using the ISO. When new tickets come in from customers, Agents do not receive copies of the email. I would like this to work as the cloud where all new tickets are sent to the Agents.
Steps to reproduce the behavior:
- Customer sends a test email to the cloud helpdesk system as a customer.
- Agents receive this notification which also includes the content of the email from the customer.
On the Ubuntu system on prem version
- I have successfully configured email configuration using Graph API and can confirm both sending and receiving are working.
- I send an email to the helpdesk system but no notification is received. I have checked the triggers but can only inform the Agents about the ticket being raised. It does not include the content of the email from the client.