- Zammad version 5.2.x
- Used Zammad installation type: package
- Operating system: Ubuntu 18.04
- Browser + version: Firefox 113.0.2 (64 bit)
I try to add a user, but when I click submit I receive an error:
When I search the users emailaddress I can see the person is cc’ed in multiple tickets but there’s no user:
Since I’m unable to find the apparently already created user with this emailaddress, I’m stuck in a loophole.
How can I find the user that already should exist
You could use the API to list the info from whatever user has the email address, by using a URL like this one in your browser:
That being said, does the user show up when you search for their email in the users section of the admin settings?
Thanks for your reply.
I tried the API:
Also tried to locate the user via admin settings:
No results unfortunately
Try changing the word
login in the API query.
Thanks for the addition. Unfortunately same result (as in no result)