Notification sender is not working

  • Used Zammad version: 5.1.1-11
  • Used Zammad installation type: docker-compose

Expected behavior:

Oversize email notification are sent by the address configured in the notification sender
#{config.product_name} <>

Actual behavior:

Oversize email notification are sent by what seems to be a random address taken from those I configured in the google account

Oversized email notifications are sent from the group email address. This is because the user sends to e.g. support@domain.tld and wouldn’t expect messages from anything@another-domain.tld.

The oversized reply thus behaves exactly as trigger based messages do.

thank you for joining the topic @MrGeneration
how do I change the group email address from which oversize email notification are sent from?
because if I send and oversized email to support@domain.tld I get the notification back from social@domain.tld

Each group decides on the outgoing email that is being used.
The oversized mail is technically not exactly a notification and thus doesn’t use the notification channel at all.

Have a look at your groups settings.

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.