hi,
can i set a notification on every status change to customer with email?
thank you and have a nice day
hi,
can i set a notification on every status change to customer with email?
thank you and have a nice day
Hey,
Yes you can!
Bests
ok, can you say me please where i can set?
You can set those within the Trigger-Section in Zammad:
https://admin-docs.zammad.org/en/latest/manage-trigger.html
“State is changed” is proberbly what you want to do.
Please note that “AND-Conditions” are currently not possible.
Try This Trigger,
Action is updated
State has changed
Type is “your choices” Web, Email, Etc…
Execute Changes on Objects
Notification: Email - Last Sender or customer
Check your Group in Admin Settings if there is email configured Need to set your outbound Email
and the Satus Has changed not is offen
try also to select in type the Web and phone
ok now i will get mail when a new ticket is created.
but when i change status to open or closed no email go to the customer.
for closed i have separate trigger for that and added Tags like when ticket tagged “Attended” and state is closed
you can use tag for separate trigger and email notification… another sample Pending Close I tag it “waiting for customer response”
My trigger is state is pending close tag contains “waiting for customer response”
then email notification
can you send me a screenshot please?
you need to tag first attended and closed state and update before this trigger work “you can add in trigger the type”
<a target=’_blank’
you can also use macro for auto taging and change the state then the trigger works
hm…don´t work i haven´t any idea
Dont know what is the problem on your config, but all of my trigger are working using the example i gave.
I have a trigger for new tickets. This one works.
i don´t no what goes wrong
Well well… the conditions simply don’t match.
Also you might want to stick to “customer” as receiving person, as “article last sender” doesn’t have to be set at the moment (for whatever reason).
The trigger to your original question would look like this:
Note that this will only trigger if you change the ticket state like from “new” to “open” or from “open” to “closed” / “Pending […]”
thank you very much…
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