Notification for closed tickets

[IQNeoXen]

Infos:

• Used Zammad version: 2.4.x
• Used Zammad installation source: package
• Operating system: Ubuntu 6.04 LTS

Expected behavior:

• No notification for closed tickets.

Actual behavior:

• I still get random email-notifications for tickets that are already closed (some for months), most of them aren’t even owned by me. I already disabled all email-notifications in the notification-settings.

Steps to reproduce the behavior:

• I wish I would know how to reproduce this… seems to be pretty random

Logs?

Are there any logs of sent email-notifications? That would help me with identifying the reason…

Thanks a lot,
Neo

[MrGeneration]

Sure!

please open the affected ticket, click on “v” next to Ticket and press "History.

There you’ll find anything that zammad has done to the ticket.

[IQNeoXen]

Thank you very much!

Sadly, this didn’t help. The history mentions “notification sent to xxx@xxx.com” a lot of times, but this seems to be wrong, as it mentions email-adresses that have NOTHING to do with those tickets. It even says it sent notifications to my email-adress, but I didn’t even watch the ticket before and definitely didn’t get any notifications. Also, some people get notifications for closed tickets, but it doesn’t show up in the history.

Looks pretty strange to me. I disabled every trigger, automation and macro I could find, but it still sends notifications every night with no particular reason.

Is there any way I can get more information about this to send it to the devs?

Thank you very much in advance,
Neo

[MrGeneration]

That’s really odd. Did you reboot the machine?

Maybe the problem is not persistent.

Other than that, the Devs are pretty busy right now - but @anon29869905 might take a look at it when he finds some spare time.

[chesty]

maybe check the delayed_job table?
see if there’s a job with attempts > 0

[IQNeoXen]

Sure, rebooting was my first attempt. Upgrading to the latest version also didn’t fix this problem.

@chesty also doesn’t seem to be the problem

Anyways, thank you all, think i’m gonna spend the whole day looking trough the logs… will update if I find something suspicious

[anon29869905]

As @chesty already stated correctly the cause of delayed emails is usually a full delayed_jobs table. This is caused by a broken Elasticsearch connection/configuration/server. Is there anything shown in your Maintenance view of the admin interface?