Infos:
- Used Zammad version: 2.2.0
- Used Zammad installation source: source
- Operating system: Debian8
- Browser + version: Chrome 63.0.3239.84
Expected behavior:
- I configured a Trigger that a Customer get’s an E-Mail with the text the Agent replied to the ticket. When the Agent attaches a file to that replay the Customer get’s an E-Mail with the text but not with the attached file.
Actual behavior:
- The Customer get’s a e-mail with the text the agent replied but without the file the agent attached.
Steps to reproduce the behavior:
- Add a trigger which runs when a agent adds public text to an ticket and sends that via e-mail to the customer, containing: #{article.body_as_html}.