- Used Zammad version: 4.0.X
- Used Zammad installation type: Package
- Operating system: Ubuntu 20.04 LTS
- Browser + version: N/A
I am currently using Zammad as a task tracker for myself at work and home because it fits in well with how my brain works and the ticketing systems I’ve used my whole life in IT.
One of the changes I made was to add a ticket state called “Queued” which are the tasks that I and my boss have chosen to be prioritised for the week, the issue I have is that any ticket in that state that gets updated via email reverts to an “Open” state.
Is it possible for Zammad to consider Queued an open state and not revert it or would I be looking at something like a trigger to switch it back?
Any help is appreciated.