Not authorised error when opening tickets

  • Used Zammad version: 5.0.x
  • Used Zammad installation type: package
  • Operating system: Ubuntu 20.04
  • Browser + version: Microsoft edge Latest

Expected behavior:

  • Users should’ve able to login and view any open tickets they have via the sidebar

Actual behavior:

  • Users get “not authorised” when trying to open tickets that they own

Steps to reproduce the behavior:

  • Try to login as end user
  • go to view ticket
  • should show not authroised


I have still not been able to work this issue out

I have email reset notifications going but I think it is an issue with the fact my predecessor used ldap to sync and it didn’t like it

That’s something only you’ll be able to sort out.
Zammad restricts access to tickets either on a user or role basis. If you’re using LDAP synchronization, the most common (and imho best) way is to use role mapping with fitting permissions.

You can learn more on these permissions here:

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