Not authorised error when opening tickets

  • Used Zammad version: 5.0.x
  • Used Zammad installation type: package
  • Operating system: Ubuntu 20.04
  • Browser + version: Microsoft edge Latest

Expected behavior:

  • Users should’ve able to login and view any open tickets they have via the sidebar

Actual behavior:

  • Users get “not authorised” when trying to open tickets that they own

Steps to reproduce the behavior:

  • Try to login as end user
  • go to view ticket
  • should show not authroised


I have still not been able to work this issue out

I have email reset notifications going but I think it is an issue with the fact my predecessor used ldap to sync and it didn’t like it