I have still not been able to work this issue out
I have email reset notifications going but I think it is an issue with the fact my predecessor used ldap to sync and it didn’t like it
That’s something only you’ll be able to sort out.
Zammad restricts access to tickets either on a user or role basis. If you’re using LDAP synchronization, the most common (and imho best) way is to use role mapping with fitting permissions.
You can learn more on these permissions here:
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